Shipping & Handling
At WoodsEdge Wools Farm, LLC, we take great care in securely packaging and promptly shipping your orders from our farm in New Jersey.
- Orders are processed and shipped Monday through Friday via USPS.
- Standard delivery typically takes 5-7 business days.
- In-stock items will be shipped within 2-3 business days of placing your order.
- If an item is out of stock or requires a special order, we will contact you to confirm if you’d like to wait for delivery.
- Special orders & sale items are final sale and non-returnable.
- Orders shipping to a New Jersey address are subject to current state sales tax.
Shipping Restrictions & Important Notes
- Orders must be shipped to a physical address - we cannot guarantee timely delivery to P.O. Boxes and these orders may incur delays.
- If you do not receive your package within 14 days of your order date, please notify us immediately.
- Please do not refuse shipments. If you’ve changed your mind, follow our Return Policy instead - refused packages may incur additional fees.
- Shipping fees are non-refundable for undelivered, unclaimed, or returned packages unless the error is on our part.
- We are not responsible for lost or damaged packages or incorrect shipping addresses.
Holiday Shipping
- From December 15th to December 24th, we make every effort to ship orders quickly. However, USPS does not guarantee express delivery during this period.
- WoodsEdge Wools Farm, LLC is not responsible for shipping delays due to carrier issues, weather, or missed delivery dates.
- Refunds will not be issued for delayed holiday deliveries.
Returns & Exchanges
We want you to love your purchase! If you're not satisfied, U.S. customers may return or exchange new, unworn items within 30 days of delivery at their own expense for a full refund of the purchase price. (International orders cannot be returned at this time.)
Return Eligibility
✔ Items must be unused, unworn, and in original condition with all tags attached.
✔ Items must be neatly folded and returned in their original product packaging.
✔ Special order items & sale items are final sale and cannot be returned.
✔ Returns due to a merchant error will be eligible for a refund on return shipping costs.
✔ Gift Cards are not eligible for returns.
How to Request a Return
1️⃣ Email info@woodsedge.com with your order number, the item(s) you wish to return, and the reason for return.
2️⃣ Pack your item securely and ensure it is properly protected to avoid damage in transit.
3️⃣ Ship your return to:
WoodsEdge Wools Farm, LLC
78 Bowne Station Road, Stockton, NJ 08559
4️⃣ Please allow 7 business days for your return to reach us.
5️⃣ Once received and reviewed, we will process your return and issue a refund within 5-7 business days.
Important Return Notes
- Return requests missing required information will be declined.
- Refunds will not be issued for items returned damaged, unsellable, missing tags, or improperly packed.
- Holiday Extension: Items purchased between Thanksgiving and December 15th are eligible for extended returns until January 15th.
Order Cancellations & Policies
- Orders may be canceled within 24 hours or prior to shipment by emailing info@woodsedge.com.
- We accept Visa, MasterCard, American Express, and Discover.
Gift Card Terms & Conditions
- Non-Refundable & No Cash Value: Gift cards cannot be refunded, exchanged for cash, or used to purchase additional gift cards.
- Expiration: Our gift cards do not expire, but pricing and availability may change over time.
- Lost or Stolen Gift Cards: We cannot replace lost or stolen gift cards, so please treat them like cash.
- No Resale or Transfers: Gift cards cannot be resold or transferred to another individual once assigned to a recipient.
- Redemption Restrictions: Gift cards cannot be used for third-party vendor products or services outside of WoodsEdge Farm.
- Order Adjustments: If the total purchase exceeds the gift card balance, the remaining amount must be paid at checkout.
Warranty & Satisfaction Guarantee
We take pride in our high-quality products. If for any reason you are unsatisfied, you may return your item for a full refund (shipping fees may apply). All returns are subject to our Return Policy guidelines.
Store Policies
Privacy & Security
WoodsEdge Wools Farm, LLC is committed to protecting your privacy.
- We never share, sell, or distribute customer information to third parties.
- No customer email addresses or personal data are used outside of WoodsEdge Wools Farm, LLC.
Intellectual Property
- All designs, text, photographs, and imagery on our website are the property of WoodsEdge Wools Farm, LLC.
- Unauthorized use of our content or photography is strictly prohibited.
Color Accuracy Disclaimer
While we do our best to represent colors accurately, each screen may display colors differently. If you have questions about a specific product color, feel free to contact us.
Marketing & Promotions
Email Communications
By making a purchase or adding items to your shopping cart on WoodsEdgeFarmStore.com, you agree to receive email promotions from us.
- We never share your email address with third parties.
- You may unsubscribe at any time using the link in our emails.
Customer Support
We are an e-commerce business and prefer to correspond via email to provide the best customer service.
- For inquiries, please email us at info@woodsedge.com.
- If a phone call is necessary, please email us your contact details, and we will return your call as soon as possible.
Thank You for Shopping with WoodsEdge Farm!
We appreciate your support and look forward to providing you with quality alpaca & llama products and farm experiences you’ll love. 💛